FAQ'S
We value your feedback and strive to provide the best customer experience. Below are answers to some of the most common questions. If you need further assistance, feel free to email us at support@smalldukaan.in. Our team will be happy to help!
Frequently Asked Questions (FAQs)
1. Where do you ship from?
We ship from our manufacturing factory or warehouse in Delhi. If you order multiple items, they may be shipped separately, as different factories specialize in different types of products.
2. Is COD (Cash on Delivery) available?
Yes! We offer both Cash on Delivery (COD) and prepaid payment options.
3. How long will it take for my order to arrive?
Orders usually take 3-6 business days to arrive. Shipping times may vary depending on the product, demand, and delivery location.
4. Is shipping really free?
Yes! We offer free shipping on all orders.
5. What is your return/exchange policy?
We do not offer refunds. However, if you receive a damaged product, you are eligible for a 7-day exchange. To request an exchange, please email us at support@smalldukaan.in within 24 hours of delivery with clear images of the damaged item and its original packaging. Our team will review your request and assist you with the replacement process.
6. Where is your company located?
Our company is based in Kolkata, India.
7. Will I receive a confirmation number after placing my order?
Yes! All customers receive an order confirmation email after placing an order. If you don’t receive one within 12 hours, please contact us.
8. Who can I contact if I have a problem with my order?
For any order-related inquiries, email us at support@smalldukaan.in. We typically respond within 24 hours.
9. What payment methods do you accept?
We accept Credit Cards, Debit Cards, UPI, Net Banking, and more. Cash on Delivery (COD) is available for most locations.
10. Is checkout on this site safe and secure?
Absolutely! All purchases on our website are safe, secure, and protected.
11. How can I cancel my order?
To cancel an order, email us at support@smalldukaan.in within 12 hours of placing the order.